# After the Class: Course Cards and Team Training Records

> After a group CPR, BLS, or ACLS class: who gets an AHA card, when eCards arrive, how employers verify them, and which records to hand to HR.

Source: https://qkchealth.com/resources/cpr-course-cards-training-records/

Last updated: 2026-10-17

What happens after a group CPR class? Each participant who successfully completes the course receives an AHA eCard by email, and the AHA gives the Training Center up to 20 business days to issue it. Then confirm who completed, have everyone claim their eCard, verify the codes, and hand a short record to whoever keeps training records.

Last updated: October 17, 2026 · Written by QKC Health, an AHA Authorized Training Center · Based on AHA course card information, OSHA guidance, and QKC Health's Terms of Service

**What this guide is:** a step-by-step guide for organizers after a group class, from confirming who completed the course to handing a verified training record to HR, based on AHA course card information, OSHA guidance, and QKC Health's Terms of Service.

**What it is not:** hands-on training, a certification, legal advice about keeping records, or a promise that a specific card will be accepted. Confirm the course and card your employer, school or program, licensing board, or state rules require before you register.

## What Happens After a Group CPR Class

Cards follow successful completion, arrive by email, and become a training record once you verify them.

The class ends when the instructor finishes, but the organizer's work continues until every card is verified and the record is with the right person. These stages apply to every course QKC Health lists, from Heartsaver CPR AED to ACLS Provider.

1. **Right after class.** Confirm who successfully completed the course, not only who attended.
2. **While eCards are issued.** Participants watch for the AHA eCard email and claim their eCards with the email address they gave for the class.
3. **When cards arrive.** Collect the eCard codes, verify them with the AHA, and send any corrections to the Training Center.
4. **Handoff.** Give HR, compliance, or the responsible manager a short record: who completed, the course name on the card, the Renew By month, and how and when each card was verified.
5. **Follow-up.** Add each Renew By date to your renewal tracker and plan training for anyone who still needs a card.

If you have not booked yet, ask any provider how and when cards are issued and how completion records reach you. [How to Choose a Group CPR Training Provider](https://qkchealth.com/resources/choosing-cpr-training-provider/) lists the questions to ask.

## Attendance Is Not the Same as Completion

An AHA card goes to each participant who successfully completes the course, not to everyone who signed in.

### What the AHA and QKC Health's Terms say

The AHA says each student who successfully completes an AHA course is issued the appropriate course card, and that the Training Center conducting the course is responsible for issuing it. The eCards for BLS Provider, ACLS Provider, and the Heartsaver courses state that the holder has successfully completed the course's cognitive and skills evaluations.

QKC Health's [Terms of Service](https://qkchealth.com/terms/) say the same from the booking side: course completion and certification depend on meeting the AHA performance requirements during training, and quoted fees cover AHA course completion cards for participants who meet those requirements. Your sign-in sheet shows who attended. It does not show who will receive a card.

### How to find out who completed

- Before class day, ask us how and when we will confirm which participants successfully completed the course, and in what form.
- Compare that confirmation with your sign-in sheet or roster, and mark each person completed, did not complete, or absent.
- Record successful course completion when the Training Center confirms it. Track eCard issuance, claiming, and verification separately, and mark card documentation as pending until verified. If a role requires proof of a current card, ask the employer what documentation it accepts while a new eCard is pending.
- If you need to know why someone did not complete, ask us privately rather than in front of the group.

### If someone did not complete or was absent

A participant who does not meet the AHA performance requirements does not receive a card from that class, and neither does anyone who was absent. Do not record them as trained or certified. Ask us what options are available and what they would involve; nothing here promises a retest or a card. If the person's job needs a current card, tell the manager who relies on it now so coverage can be planned. [Scheduling Group Training Across Shifts and Locations](https://qkchealth.com/resources/scheduling-group-cpr-training/) covers planning for people who miss a class or still need training, and [Hosting a Group Class: Setup and Participant Preparation](https://qkchealth.com/resources/hosting-group-cpr-class/) covers sign-in on class day.

## A Checklist From Class Day to Records Handoff

Tick off each stage on screen or print it. The PDF version adds Who, Date, and Notes columns so you can assign each task.

### Records handoff checklist for a group class

Work through each stage in order. A task is done when you can show the result, such as a verified eCard code or a filed record.

**Right after class**

- [ ] **Ask us how we will confirm completion** Ask before class day if you can, so you know when and in what form to expect it.
- [ ] **Compare its confirmation with your sign-in sheet** Mark each person completed, did not complete, or absent. Attendance alone is not completion.
- [ ] **Tell participants to watch for the eCard email** It comes from eCards@heart.org. Check spam or junk folders, and claim the eCard with the email address given for the class.
- [ ] **List anyone who still needs a card** Tell the manager who relies on that card, and ask us what options exist.
- [ ] **Keep the Training Center contact details** Participants and managers need them for corrections, lost cards, and questions about whether a card is valid.

**When cards arrive**

- [ ] **Collect each participant's eCard code** Ask for it once the eCard is claimed, or for a copy of the claimed eCard. An employer can view an eCard only after it has been claimed.
- [ ] **Verify the codes with the AHA** Use the Employer tab at heart.org/cpr/mycards, up to 20 codes at a time, or scan the QR code on each eCard.
- [ ] **Check the details on each card** Name spelling, course name, issue date, and Renew By month and year.
- [ ] **Send corrections to the Training Center** Name and email changes are made by the Training Center that issued the card.
- [ ] **Follow up on missing eCards** If an eCard cannot be found after 20 business days, the AHA says to contact the Training Center.

**Handoff**

- [ ] **Prepare one short record for the class** Names, completion status, course name exactly as on the card, Renew By month and year, eCard code, and how, when, and by whom each card was verified.
- [ ] **Leave out what the record does not need** No health details, test results, or extra personal data.
- [ ] **Hand the record to the records owner** HR, compliance, or the responsible manager, through a route your organization controls.
- [ ] **File QKC Health's confirmations with the record** The written booking confirmation and its confirmation of who completed, in whatever form it provides.
- [ ] **Delete your extra copies** For example, spreadsheets in email or photos of cards on a phone, unless your records policy says to keep them.

**Follow-up**

- [ ] **Add each Renew By date to the renewal tracker** Use the date on the card, not the class date.
- [ ] **Update other rosters that list trained people** For example, the training roster in a Cardiac Emergency Response Plan.
- [ ] **Plan training for anyone without a card** Request group training from QKC Health once you know who needs which course.
- [ ] **Agree who keeps the record current** Name a records owner and a backup, and set a date to review upcoming renewals.

Ticks are not saved when you leave or reload the page.

### PDF version with Who and Date columns

The same tasks, grouped by stage, with columns for Done, Task, Who, Date, and Notes, plus a space for the class details. Fill it in by hand or on screen and file it with your training records.

[Download the records handoff checklist (PDF, 264 KB)](https://qkchealth.com/resources/group-training/files/qkc-records-handoff-checklist.pdf)

## How AHA eCards Are Issued and Claimed

The Training Center issues each eCard, the AHA emails it, and each participant claims their own.

### When eCards are issued

The AHA says Training Centers must issue course completion cards within 20 business days of successful course completion. QKC Health's class pages, such as the [BLS Provider Course](https://qkchealth.com/classes/bls-provider/) page, describe each class's card as an AHA eCard and advertise same-day eCards. Confirm the timing for your group with QKC Health in writing before class day. If a deadline depends on the cards, such as a start date or a credential check, leave room for the AHA's 20 business days unless QKC Health has confirmed other timing in writing.

### How participants claim their eCards

The AHA emails each participant from eCards@heart.org with a link to claim the eCard. Share these steps with your group:

1. Watch for the email from eCards@heart.org, and check spam or junk folders.
2. Open the link and check the name, email address, eCard code, instructor, and Training Center shown. If anything is wrong, contact the Training Center.
3. Set up a security question, accept the site's terms, and complete the short course survey. The eCard then displays and can be saved, printed, or emailed.
4. No email? Search the [AHA eCards site](https://ecards.heart.org/student/myecards) with first name, last name, and the email address used to sign up for the course, or with the eCard code.

The AHA says claiming the eCard is the only way a participant can show proof of course completion to an employer. To find an existing card and its Renew By date, the [CPR renewal planner](https://qkchealth.com/resources/cpr-renewal-planner/) walks through the AHA eCards search.

### Keep each email address consistent

An eCard is found with the email address used to sign up for the course, so a typo or a shared inbox can hide it. The AHA eCards site suggests searching with every address a person might have used, such as a work and a personal address.

- Use each participant's own email address, spelled exactly, wherever participant details are collected for the class.
- Avoid shared or group inboxes, so each person can claim and later find their own eCard.
- Ask participants which address they want to use. Some prefer an address they will keep if they change jobs.
- Use the name each person wants on the card, spelled the same way on every list.

### What an eCard shows

Each AHA eCard shows the course name, the issue date, the Renew By month and year, an eCard code, a QR code, and the Training Center, Training Site, and instructor. Heartsaver eCards also list the optional modules completed, such as Child CPR AED or Infant CPR AED, which matters if a requirement names one. AHA cards are valid for two years, through the end of the Renew By month; the [CPR renewal planner](https://qkchealth.com/resources/cpr-renewal-planner/) explains card validity.

## How an Employer Verifies an AHA eCard

Check the card against the AHA record, not just by how it looks.

The AHA encourages employers to validate eCards, and says verifying the eCard code confirms that the card was issued by a valid Training Center and an instructor aligned with it. A printout or screenshot shows what a card says; verification checks it against the AHA record.

### Ways to verify

- **eCard code:** go to the [AHA eCards site](https://ecards.heart.org/student/myecards) (heart.org/cpr/mycards leads there), choose the Employer tab, and enter up to 20 eCard codes, one per line. The results show each code's eCard status.
- **QR code:** scan the QR code on the eCard with a mobile device. The AHA says scanning it opens the eCard, including the instructor's credentials.
- **Training Center:** for any question about whether a card is valid, contact the Training Center that issued it. Its name and phone number are on the card.

### Before you verify

- The participant has to claim the eCard first. The AHA says an employer can view an eCard only after the student has claimed it.
- A code that contains letters may come from an AHA RQI program, and the AHA eCards site directs those to heart.org/RQIverify.
- For a printed AHA card, contact the Training Center listed on the back. The AHA's Course Card Reference Guide shows what valid cards look like.
- Write down how you verified each card, the date, and who checked it. That line goes in the handoff record.

## Name Corrections, Missing eCards, and Lost Cards

The Training Center that issued a card makes changes and replacements, so start with QKC Health for cards from its classes.

### A misspelled name or wrong email address

The AHA says to contact the Training Center to make any edits to a course completion card, whether it is a printed card or an eCard, and that eCard information can only be altered by the Training Center. On the AHA eCards site, the participant can also open the claimed eCard, select Edit, and save the change, which sends it to the Training Center as an edit request. If the Training Center has not made the change, the AHA says to contact that Training Center directly.

- Let each participant submit their own edit request, or send QKC Health one list of the corrections your group needs.
- Check spelling against the name the person wants on the card, not a nickname on your roster.
- Never change a card, a printout, or a PDF of an eCard yourself. The AHA says the content of AHA course cards cannot be altered.

### A missing eCard

If an eCard has not arrived, the participant should first search their email, including spam or junk folders, for messages from eCards@heart.org or No-eccreply@heart.org. The AHA eCards site also suggests searching with every email address the person might have used and with other spellings of their name. If more than 20 business days have passed and the eCard still cannot be found, the AHA says to contact the Training Center directly to make sure it was issued.

### A lost card

A claimed eCard stays available: the participant can view, download, print, or email it again from the AHA eCards site at any time. If a card does need to be replaced, the AHA says the Training Center that issued the original card is responsible for duplicates, that requests must go directly to that Training Center, and that a Training Center may charge a fee for reissuing a card. Under QKC Health's [Terms of Service](https://qkchealth.com/terms/), fees for a replacement card requested after the class are charged separately.

### How to ask us

For a correction, a missing eCard, or a replacement card from a QKC Health class, call [(212) 548-3284](tel:2125483284) or send a message through the [contact page](https://qkchealth.com/contact/). Give the participant's name as it appears on the card, the course, the class date, and the eCard code if there is one. Ask how we need the request made, and whether a fee applies before you confirm a replacement.

## What Training Records to Hand Off and Keep

A short, verified record is easier to use and safer to keep than a folder of everything.

### What to pass to HR, compliance, or the manager

Agree before the class who keeps training records, such as HR, a compliance lead, or the responsible manager, and who backs them up. After the cards are verified, hand that person one record for the class with:

- **Roster with completion status:** each participant's name and whether they completed the course, did not complete it, or were absent.
- **Course name exactly as on the card:** for example BLS Provider, ACLS Provider, Heartsaver CPR AED, or Heartsaver First Aid CPR AED. The card can differ from the class you booked: the AHA says all BLS course options result in the same BLS eCard and all ACLS options in the same ACLS card, so a BLS Renewal class leads to a BLS Provider card. For Heartsaver cards, add any optional modules listed if a requirement names one, and note that the AHA says Heartsaver First Aid covers first aid only and does not include CPR AED.
- **Issue date and Renew By month and year:** copied from each verified eCard, never worked out from the class date.
- **eCard code:** so the card can be verified again later.
- **Verification:** the method (eCard code, QR code, or Training Center), the date, and who checked.
- **Class details:** the Training Center, the class date and location, and QKC Health's written booking confirmation.

Record each card separately. Someone who holds ACLS Provider and BLS Provider cards has two cards, each with its own Renew By month, and the AHA says BLS is not included in its ACLS courses. [Planning BLS and ACLS Group Training for Healthcare Teams](https://qkchealth.com/resources/healthcare-team-bls-acls-training/) explains how to keep those credentials separate.

### What not to keep

- **Health details.** If a participant told the instructor about a condition so an activity could be adapted, it does not belong in a training record. QKC Health's [Privacy Policy](https://qkchealth.com/privacy/) says only the instructors and staff who need such details to run the class have access to them.
- **Test results and skills notes.** A status of completed, did not complete, or absent is usually all the record needs.
- **Extra personal data.** Leave out dates of birth, home addresses, and ID numbers unless your own policy requires them.
- **Extra copies.** Once the record is filed, delete working copies, such as a spreadsheet in your email or photos of cards on a phone, unless your records policy says to keep them.

### Where to store it and who can see it

- Keep one copy in a system your organization controls, such as an HR system or a restricted shared folder, not in personal email or a personal drive.
- Give access only to the people who need it: the records owner, a backup, and managers who need to know whether their staff are current.
- Agree how long to keep the record. Your organization's records policy decides that, together with any rule that applies to you.

### Rules that set their own record requirements

No single rule covers CPR training records for every organization. Employer policy, contracts, insurers, licensing bodies, and state rules can each set what to keep and for how long, so ask HR or your legal adviser which apply to you. [Workplace CPR and First Aid Requirements: What Employers Should Verify](https://qkchealth.com/resources/workplace-cpr-first-aid-requirements/) explains how to find and read the rules that apply. For example:

- **Bloodborne pathogens training.** OSHA's Best Practices Guide for workplace first aid notes that an employee expected to give first aid as part of their job duties is covered by OSHA's Bloodborne Pathogens standard (29 CFR 1910.1030). That standard requires training records with the dates of the training sessions, the contents or a summary of the training, the names and qualifications of the people who conducted it, and the names and job titles of all attendees, kept for 3 years from the date of the training. Those records cover the bloodborne pathogens training the standard requires, which is separate from a CPR course, so ask whoever manages your safety program whether the standard applies to your team.
- **Connecticut child care programs.** Connecticut's regulations require child care centers and group child care homes to keep written verification of CPR and first aid certification on file for each staff member they designate to meet those requirements, for three years after the training was completed (RCSA section 19a-79-4a(g)). [Connecticut Child Care CPR and First Aid Requirements](https://qkchealth.com/resources/connecticut-childcare-cpr-requirements/) covers the details.

### Update the renewal tracker

Copy each verified Renew By month into your tracker as soon as the card is checked. [How to Track Employee CPR, BLS and ACLS Renewals](https://qkchealth.com/resources/employee-cpr-certification-tracking/) explains how to run that process with a records owner, a backup, and a review rhythm. For a small team, the [CPR renewal planner](https://qkchealth.com/resources/cpr-renewal-planner/) also has a browser-based team tracker. If your organization has a Cardiac Emergency Response Plan, update its training roster too; the [AED readiness toolkit](https://qkchealth.com/resources/workplace-aed-readiness-toolkit/) includes one. To plan training for anyone who still needs a card, request group training through our [contact page](https://qkchealth.com/contact/).

### Related downloads

The team renewal tracker comes from [How to Track Employee CPR, BLS and ACLS Renewals](https://qkchealth.com/resources/employee-cpr-certification-tracking/), and the organizer roster comes from [Hosting a Group Class: Setup and Participant Preparation](https://qkchealth.com/resources/hosting-group-cpr-class/).

[Download the team renewal tracker (Excel workbook, 29 KB)](https://qkchealth.com/resources/group-training/files/qkc-team-renewal-tracker.xlsx)

[Download the organizer roster (Excel workbook, 38 KB)](https://qkchealth.com/resources/group-training/files/qkc-organizer-roster.xlsx)

## Course Cards and Training Records: Frequently Asked Questions

### How do I get my employees' CPR cards after a group class?

Each employee who successfully completes the course gets an email from the AHA to claim their own eCard, using the email address they gave for the class. Ask each employee to send you their eCard code or a copy of the claimed eCard, then verify the codes on the Employer tab of the AHA eCards site. Ask us how we will confirm who completed.

### How long do AHA eCards take?

The AHA says Training Centers must issue course completion cards within 20 business days of successful course completion. We offer same-day eCards, so confirm the timing for your group with QKC Health in writing. If an eCard has not appeared after 20 business days, contact the Training Center that ran the class.

### How can an employer verify a CPR card?

For an AHA eCard, go to heart.org/cpr/mycards, choose the Employer tab, and enter the eCard codes, up to 20 at a time, or scan the QR code on the eCard with a phone. The employee must claim the eCard before an employer can view it. For questions about whether a card is valid, contact the Training Center named on the card.

### What if a name is misspelled on an AHA eCard?

Only the Training Center that issued the card can change it. The participant can open the claimed eCard on the AHA eCards site, choose Edit, and submit the correction as a request to the Training Center. For a QKC Health class, you can also call QKC Health with the name as it should appear, the course, and the class date.

### Can we count everyone who attended the class as trained?

No. An AHA card is issued to each participant who successfully completes the course and meets the AHA performance requirements, so attendance alone does not show completion. Record completion from the Training Center's confirmation, with a separate status for pending or verified card documentation. If a role requires proof of a current card, confirm what the employer accepts while an eCard is pending.

### What if an employee loses their CPR card?

A claimed eCard can be viewed, printed, or emailed again from the AHA eCards site at any time. If a card does need to be replaced, the request goes to the Training Center that issued it, which may charge a fee. Under QKC Health's Terms of Service, a replacement card requested after the class is charged separately.

### What CPR training records should an employer keep?

Keep a short record for each class: who completed the course, the course name exactly as on the card, the Renew By month and year, the eCard code, and how and when each card was verified. Leave out health details and test results. How long to keep records depends on your policy and any rule that applies to you, so ask HR or your legal adviser.

## Sources

This guide summarizes the following official sources and QKC Health's own policies and class pages. They were checked on October 17, 2026.

1. [Course Card Information](https://cpr.heart.org/en/resources/course-card-information), American Heart Association
2. [Course Card Reference Guide (PDF)](https://cpr.heart.org/en/-/media/CPR-Files/2025-documents-for-cpr-heart-edits-posting/Resources/KJ1976_CCRG_0926SECURED-%281%29.pdf), American Heart Association
3. [How to Claim and View Your AHA eCard](https://cpr.heart.org/en/resources/faqs/how-to-claim-and-view-your-aha-ecard), American Heart Association
4. [Lost Your American Heart Association Completion Card?](https://cpr.heart.org/en/resources/faqs/lost-your-aha-completion-card), American Heart Association
5. [AHA eCards Search](https://ecards.heart.org/student/myecards), American Heart Association
6. [Course FAQs](https://cpr.heart.org/en/resources/faqs/course-faqs), American Heart Association
7. [BLS Course Options](https://cpr.heart.org/en/courses/basic-life-support-course-options), American Heart Association
8. [ACLS Course Options](https://cpr.heart.org/en/courses/advanced-cardiovascular-life-support-course-options), American Heart Association
9. [Best Practices Guide: Fundamentals of a Workplace First-Aid Program (PDF)](https://www.osha.gov/sites/default/files/publications/OSHA3317first-aid.pdf), Occupational Safety and Health Administration
10. [29 CFR 1910.1030, Bloodborne Pathogens](https://www.osha.gov/laws-regs/regulations/standardnumber/1910/1910.1030), Occupational Safety and Health Administration
11. [Regulations Section 19a-79-4a, Staffing and Consultants](https://eregulations.ct.gov/eRegsPortal/Browse/RCSA/Title_19aSubtitle_19a-79Section_19a-79-4a/), Regulations of Connecticut State Agencies
12. [Terms of Service](https://qkchealth.com/terms/), QKC Health
13. [Privacy Policy](https://qkchealth.com/privacy/), QKC Health
14. [BLS Provider Course](https://qkchealth.com/classes/bls-provider/), QKC Health

Last updated: October 17, 2026

## Ready to Plan Your Team's Next Class?

If anyone still needs a card, or renewals are coming up, tell us which courses your team needs and about how many people need each one. A request is not a booking; we confirm bookings in writing.

- [Request Group Training](https://qkchealth.com/contact/)
- [Call (212) 548-3284](tel:2125483284)

## Disclaimer

**General information only.** This guide is general educational information about American Heart Association (AHA) courses. It is not medical, legal, or OSHA compliance advice. It does not replace hands-on CPR, BLS, or first aid training, and reading it does not certify you in any course. In an emergency, call 911.

**Accuracy.** We strive to keep this guide accurate and current, but AHA guidelines, course content, card rules, and certification requirements can change, and we cannot promise that every detail is complete, current, or free of errors.

**Check the official source.** Before you rely on anything here, confirm course, card, and guideline details with the AHA at [cpr.heart.org](https://cpr.heart.org/), and confirm what you are required to hold with your employer, school or program, licensing board, or state agency. If this guide differs from an official source, follow the official source. You are responsible for confirming which course and card you need before you register.

**Spot an error?** If anything on this page, or anywhere on our site, looks incorrect or out of date, please call us at [(212) 548-3284](tel:2125483284) or send us a message through our [contact page](https://qkchealth.com/contact/) so we can review it and update it.

**About the AHA.** QKC Health LLC is an AHA Authorized Training Center. This guide is written and published by QKC Health, not by the AHA, and the AHA has not reviewed or endorsed it.

The American Heart Association strongly promotes knowledge and proficiency in all AHA courses and has developed instructional materials for this purpose. Use of these materials in an educational course does not represent course sponsorship by the AHA. Any fees charged for such a course, except for a portion of fees needed for AHA course materials, do not represent income to the AHA.

**Outside links and terms.** Links to the AHA, OSHA, and other outside websites are provided for convenience. We do not control those sites and are not responsible for their content. Your use of this guide is subject to our [Terms of Service](https://qkchealth.com/terms/), including its Limitation of Liability section and its notices for New Jersey and New York residents.

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Published by QKC Health LLC (https://qkchealth.com/), an American Heart Association Authorized Training Center serving Connecticut, Westchester County NY, and New Jersey. Phone: (212) 548-3284. Book training: https://qkchealth.com/contact/